Scammer Guardian Support

We are here to help you protect the people you love. If something is not working, you have a billing question, or you just want to talk through your setup, our team is one email away. Most messages get a reply within one business day.

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Contact us

Email: [email protected]

We read every message ourselves. If you write us about a scam call we missed or a legitimate caller we blocked, please include the date, the time, and the phone number so we can investigate quickly.

We aim to reply within one business day, Monday through Friday, 9am to 5pm Eastern. Urgent issues are usually answered the same day.

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Before you write

A lot of common questions are answered on our FAQ page, including:

• How call forwarding works on landlines, iPhones, and Android phones
• What the AI does when an unknown caller refuses to identify themselves
• How to whitelist a friend, doctor, or pharmacy
• How to cancel your subscription
• What happens to call recordings and how long we keep them

Visit the FAQ for fast answers.

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Account and billing

Your subscription is managed through our website. To update your card, change your plan, or cancel, sign in to the dashboard and visit Settings, then Billing. You can also reply to any of our billing emails and we will help you directly.

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Privacy and data requests

To request a copy of your data, or to delete your account, email [email protected] with the subject line "Data request" and the email address on your account. We respond to data requests within 30 days, in line with our privacy policy. You can also follow the steps on our account deletion page.

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Press and partnerships

If you are a journalist, an assisted living operator, a credit union, or another partner who wants to learn more about Scammer Guardian, please write to [email protected] with "Partnership" in the subject line.